Client Retention

5 Ways a PEO Can Improve Office Morale “The beatings will continue until morale improves!” Have you ever seen that expression on a plaque in a manager’s office? It’s meant to be funny, but in some companies, it might ring a little truer than anyone would like. When morale is low — due to a […]

  Though rarely stated in such blunt terms, one of the big questions for a small business is, “how well should we treat our employees?” This is particularly true in an age where many of the non-industrial big boys are starting a new trend of increased benefits. The tech industry is famous for benefits packages in […]

  Once upon a time, it was common for companies to splurge on lavish entertainment to wine and dine their clients. Today’s tougher economic realities mean that many businesses can’t afford to splurge on client entertainment — and clients often don’t want them to. When you spend a lot of money on lavish gifts and […]

  No matter what business you’re in or what kind of contact you and your employees have with your customers — whether it’s face-to-face, over the phone, in an office setting or in a retail environment — good customer service skills are essential. Excellent customer service keeps your customers happy and satisfied, and a satisfied […]