Customer Service






  Once upon a time, it was common for companies to splurge on lavish entertainment to wine and dine their clients. Today’s tougher economic realities mean that many businesses can’t afford to splurge on client entertainment — and clients often don’t want them to. When you spend a lot of money on lavish gifts and […]









  No matter what business you’re in or what kind of contact you and your employees have with your customers — whether it’s face-to-face, over the phone, in an office setting or in a retail environment — good customer service skills are essential. Excellent customer service keeps your customers happy and satisfied, and a satisfied […]